Privacy/Cookie Policy

What Information Do We Collect?

Information We Collect Automatically.  If you use the Sites, read or download information, your web or mobile browser may automatically send us your internet or other network activity including one or more of the following (collectively, “Network Information”):

• Your internet protocol (IP) address, registration date, and one or more cookies that may uniquely identify your browser;
• Your internet domain and the specific path, actions and navigation choices;
• The internet address of the site from which you linked the Sites, and the time and date you accessed the Sites;
• Your browsing history, search history, information on your interaction with the Sites or other websites and applications or advertisements; and
• Your browser software, operating system and browser language, and information about your location and mobile device, including a unique identifier for the mobile device.

Why We Collect: We collect this information for business and commercial purposes, including in order to:

• Maintain or analyze the functioning of the Sites or Services and to maintain network communications;
• Monitor and analyze web traffic and online behavior for search engine optimization and social media marketing;
• Host data files that enable the Sites to function, be distributed, and to provide specific features or parts of the Sites;
• To create, maintain, customize, secure, and manage your accounts with us, including for accounting, finance, and dispute resolution purposes (such as accounts receivable, accounts payable, account reconciliation, cash management, or money movement) and for consolidated management and reporting;
• To personalize your experience on the Sites and to deliver content and Services relevant to your interests and requests through our Sites (with your consent as required by law);
• To process your requests, purchases, transactions, and payments and to prevent financial fraud and other illicit activity;
• For testing, research analysis, and product development, including to develop and improve the Sites and Services;
• Initiate, assess, develop, maintain, or expand a business relationship, including negotiating, contracting, and fulfilling obligations under contracts;
• Manage a database of email information, phone information or other information and send transactional communications (such as requests for information, responses to requests for information, orders, confirmations, training, and service updates);
• Assure quality control and to enforce Company’s standards and policies;
• Manage security, including monitoring individuals with access to the Sites and Services, applications, systems, or facilities, investigation of threats, and as needed for any data security breach notification;
• Manage relationships with current and potential customers and for marketing purposes, including sending marketing, promotional, product and service, and customer communications and surveys and other communications to individuals who have not objected to receiving such communications;
• Anonymize or de-identify the personal information;
• View and incorporate content hosted on external sites;
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
• Process payment information and transactions.

Information You Give To Us and Information We Collect From Others.  If you use the Sites or Services, or you otherwise use or purchase our Services, we receive and store information you enter on the Sites, or that you give us in-person, via telephone, email, or otherwise. Such information may include your name, email address, business information, billing information, photos, and availability. We may also collect personal information from third parties that operate (a) portions of the Sites and Services on our behalf or (b) independent websites. When we obtain personal data from third parties, we will treat the acquired information like the information that we collect ourselves. Depending on the Services we provide to customers and/or the services being provided to us by other third parties, we may collect (and over the previous 12 months have collected) the following information about you from you and/or others:

• Network Information;
• Personal information and identifiers, such as name, postal address, email address, telephone numbers, account name, social security number, driver’s license or state identification card number, passport number or other similar information, physical characteristics or description, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information (collectively, “Personal Information and Identifiers”);
• Protected classification information, such as race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), veteran or military status, sexual orientation or other similar information (collectively, “Protected Class Information”);
• Commercial information, such as the Services purchased, obtained or considered, or other purchasing or consuming histories (collectively, “Commercial Information”);
• Biometric and identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait or other physical patterns, and sleep, health or exercise data, genetic, physiological, behavioral and biological information or other similar information (collectively, “Biometric Information”);
• Sensory data, such as audio, electronic, visual, thermal, olfactory or similar information (collectively, “Sensory Information”);
• Geolocation data, such as physical location or movements (collectively, “Geolocation Information”);
• Professional or employment-related information, such as work history and job descriptions with current and prior employers (collectively, “Employment Information”);
• Education information, such as student financial information, grades, transcripts, class lists and other records related to a student maintained by an educational institution or party acting on its behalf (collectively, “Education Information”); and
• Inferences drawn from any of the personal information listed above to create a profile or summary, such as, for example, an individual’s preferences, abilities, aptitudes, predispositions, and characteristics (collectively “Profile Information”).

Why We Collect: We collect this information for business and commercial purposes, including in order to:

• To create, maintain, customize, secure, and manage your account with us, including for accounting, finance, and dispute resolution purposes (such as accounts receivable, accounts payable, account reconciliation, cash management, or money movement) and for consolidated management and reporting;
• To personalize your experience on the Sites and to deliver content and Services relevant to your interests and requests through our Sites (with your consent as required by law);
• To process your requests, purchases, transactions, and payments and to prevent financial fraud and other illicit activity;
• For testing, research analysis, and product development, including to develop and improve the Sites and Services;
• Initiate, assess, develop, maintain, or expand a business relationship, including negotiating, contracting, and fulfilling obligations under contracts;
• Perform due diligence regarding an individual’s qualifications and eligibility for the Services, including verifying the identity, qualification, authority, and creditworthiness of the individual and obtaining publicly-available information from third parties (such as publicly-available sanction lists from screening companies);
• Manage a database of email information, phone information or other information and send transactional communications (such as requests for information, responses to requests for information, orders, confirmations, training, and service updates);
• Assure quality control and to enforce Company’s standards and policies;
• Manage and mitigate risk, including for audit and insurance functions, and as needed to meet our obligations and to protect assets;
• Manage security, including monitoring individuals with access to the Sites, applications, systems, or facilities, investigation of threats, and as needed for any data security breach notification;
• Monitor and analyze web traffic and online behavior for search engine optimization and social media marketing;
• Host data files that enable the Sites and Services to function, be distributed, and to provide specific features or parts of the Sites and/or Services;
• Manage relationships with current and potential customers and for marketing purposes, including sending marketing, promotional, product and service, and customer communications and surveys and other communications to individuals who have not objected to receiving such communications;
• Anonymize or de-identify the personal information;
• View and incorporate content hosted on external sites;
• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
• Process payment information and transactions.

How We Collect Information From Customers. Pursuant to our agreements with customers, and in order to perform and provide the Services thereunder, our customers may provide us with information about their clients, employees and contractors when using the Sites or Services.

How We Collect Information From Other Third Parties. We may use cookies to recognize you when you return to the Sites in order to provide you with a better user experience. We also allow our affiliates and third-party vendors to use cookies on our Sites; some of these parties may use cookies in ways that we do not. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto our Sites.

Facebook, Instagram, & Google. Technologies like cookies, pixel tags, device or other identifiers and local storage are used to deliver, secure, and understand products, services, and ads, on and off Facebook, Instagram, Twitter, LinkedIn, YouTube, and related social media platforms. They also are used to gather information for remarketing to similar audiences on our Sites. Because of this, third-party vendors, including Google, show our ads on sites across the internet. This technology allows third-party vendors, including Google, to use cookies to serve ads based on someone’s past visits to our Sites. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings. You may also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Mobile Information. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Do We Share Information With Third Parties?

We take reasonable precautions to be sure that nonaffiliated third parties and affiliates, to whom we disclose your personally identifiable information are aware of this Privacy Policy and will treat the information in a similarly responsible manner. Our contracts and written agreements with nonaffiliated third parties that receive information from us about you prohibit those parties from transferring the information other than to provide the Services that you obtain from us.

Over the previous 12 months, we have shared the following categories of personal information with third parties: Personal Information and Identifiers, Protected Classification Information, Commercial Information, Biometric Information, Network Information, Sensory Information, Geolocation Information, Employment Information, Education Information, and Profile Information.

We will not disclose your personal information to third parties except to provide you with information or services you request, deliver our Services that include your personal information, or under certain circumstances as described in this Privacy Policy, including:

Your Consent. We may share personal data with your consent.

Disclosure For Legal Reasons. We may release personal data to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct. We may also disclose personal data where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions.

Agents & Contractors. Our contractors sometimes have access to your personal data in the course of assisting in the operation of our business and providing Services to you. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the Sites and the Services. Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. Contractors have an obligation under their contracts with us to keep your information confidential and to comply with our privacy and security policies.

Links To Other Sites. The Sites may contain links to other websites and resources located on servers maintained by third parties. These links are provided for your convenience and information only and, as such, you access them at your own risk. When you click on one of those links, we will not provide any personal information about you, but may let the site know that you came from the Sites. We do not control the privacy practices and policies of other sites. Please read their privacy policies in order to understand what information they collect about you and how they use it.

Aggregated, Non-Personal Information. We may share aggregated, non-personal information about you with third parties. This is information that is combined with the non-personal information of other users and does not allow you to be identified or contacted. Depending on the circumstances, we may or may not charge third parties for this aggregated information. We also may not limit the third parties' use of the aggregated information.

Changes In Our Corporate Structure. If all or part of the Company is merged, acquired or otherwise transferred to another entity, the personal data you have provided to us may be transferred as part of that transaction. We will take steps to ensure that any personal data that is transferred will not be used or shared in a manner inconsistent with this Privacy Policy, as it may be amended.

Do We Sell Your Personal Information?

No. Although the Company shares data with third parties as outlined in this Privacy Policy, the Company does not sell any of your personal information to any third party.

How and Where Do We Process and Store Data?

Methods of Processing. The data processing is carried out in accordance with our privacy procedures and policies and using computers and/or related software and IT tools. In some cases, the data may be accessible to certain types of (i) internal parties in charge or involved with the operation of our Sites and Services (i.e., administration, legal, sales and marketing, etc.) or (ii) external parties who assist us in providing, operating, and maintaining our Sites and Services, (i.e., third-party technical service providers, mail carriers, hosting providers, communications agencies, etc.). Still, we notify both internal and external parties of this Privacy Policy and require that internal parties (through employment agreements and related employment policies) and external parties (through written agreements) keep and maintain the data in accordance with the safeguards described in this Privacy Policy and related policies and procedures.

Third Party Processing. We assess and review each of our third party processers to ensure that they are in compliance with this Privacy Policy.

How Do We Protect Personal Data?

The Company protects data using administrative, technical, and physical safeguards.  When we use third-party service providers, we ask those providers to implement similar safeguards. However, we cannot guaranty that your information is completely secure either within the Company or on the systems of third party service providers.

How Long Do We Keep Your Personal Data?

We retain personal data we collect from you when we have an ongoing legitimate business need to do so (i.e., to provide you with the Services you have requested or to comply with applicable legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will physically destroy, delete or anonymize it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

California Residents

This section applies to California residents and provides a summary of your rights under the California Consumer Privacy Act (CCPA). You can find the full CCPA here.

Personal Information We Collect and Why We Collect

We may collect personal information to provide our Services. This may include your contact information, account details, and transaction data. For a full list of information that we collect (and over the previous 12 months have collected) please see the “What Information We Collect” section above. We collect personal information for business and commercial purposes only. For further explanation of why we collect personal information please see the “Why we collect personal information” section above.

Sharing Personal Information

We share personal information with various Third Parties for several business and legal purposes. For more information on why we share personal information and with whom please see the “Do We Share Information With Third Parties?” section above. You have the right not to have your personal information shared. If you choose to exercise this right, please contact us at info@wearefluence.com with your request.

Selling Personal Information.

We do not sell personal information. Although we share personal information with third parties as outlined above, we do not sell any of your personal information to any third party. If at any time we decide to sell personal information you will have the right to opt out of the sale of your personal information.

Your Rights

Under the CCPA, California residents have the following rights:

1. The right to know about the personal information we collect about you and how it is used and shared;
2. The right to delete personal information we have collected (with some exceptions);
3. The right to opt-out of the sale or sharing of their personal information;
4. The right to correct inaccurate personal information that a business has about them;
5. The right to limit the use and disclosure of sensitive personal information collected about them; and
6. The right not to be discriminated against by us for exercising your rights under the CCPA.

It is our intent and desire to ensure that your rights as a California resident are protected.

Exercising Your Rights

If you wish to exercise any of your rights described above, please submit your request by contacting us at info@wearefluence.com. Once we receive your request, we will provide you with further instructions to verify your identity and the specific rights you wish to exercise. This may include verifying your identity to ensure we are responding to the correct individual, as required by law.

If you would like to designate an authorized agent to submit a request on your behalf, we will provide you with instructions on how to do so, including the documentation necessary for the authorized agent to act on your behalf. Please note that we may need to ask you for additional information to verify your identity and ensure we are responding appropriately to your request.

How To Contact Us

If you have any questions regarding this Privacy Policy or exercising any of your privacy rights, please contact us at the telephone number, email address or mailing address listed below.

Website: https://www.wearefluence.com/contact

Telephone: +1(385)352-0365

Mailing address: Fluence

15 West Scenic Pointe Dr.

Suite 400

Draper, Utah 84020

Changes To This Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will give notice to you via (i) the Sites or (ii), where feasible, and at our discretion, contact information available to us. We encourage you to periodically review this Privacy Policy so as to remain informed on how we are protecting your information.  

Updated September 2025.

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